return & refund policy
Thank you for shopping with us. Since all of our products are one-of-a-kind, we do not accept returns unless the item is defective or damaged during shipping.
To ensure a smooth process and protect both parties
* Please record a video when unboxing your order.
* If your item arrives damaged or defective, contact us within 48 hours of delivery with the video evidence.
We will review your claim and, if verified, provide a full refund or replacement.
We appreciate your understanding and cooperation. Your support helps us continue offering unique, high-quality products.
SHIPPING POLICY
Thank you for shopping with FULUXI STUDIO.
Order Processing
All orders are processed within 1–3 business days after payment is received. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders or unexpected delays, shipment processing may take longer. We will notify customers of any significant delays.
Shipping Destinations
We currently ship to the United States and Canada.
Shipping Times
Estimated delivery times are provided for reference only and are not guaranteed.
* United States: 7–20 business days
* Canada: 10–25 business days
Actual delivery times may vary depending on customs processing, carrier delays, weather conditions, and other factors beyond our control.
Tracking InformationTracking information will be provided once your order has been shipped, where available.
Customs, Duties, and TaxesCustomers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their local authorities.
Lost or Delayed Shipments
If your package has not arrived within a reasonable time, please contact us at muyoBEAADS@OUTLOOK.COM. We will work with the shipping carrier to investigate the issue.
If your item arrives damaged during shipping, please contact us within 48 hours of delivery and provide:
* Your order number
* Photos of the damaged item
* A video of the unboxing process
To protect both the customer and our business, we strongly recommend recording a video while opening the package.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: MUYOBEAADS@OUTLOOK.COM
Privacy policy
FULUXI STUDIO respects your privacy and is committed to protecting your personal information.
Information We Collect
When you visit our website or place an order, we may collect:
* Name
* Billing and shipping address
* Email address
* Phone number
* Payment information (processed securely through third-party payment providers)
* IP address and browser information
How We Use Your Information
We use your information to:
* Process and fulfill orders
* Provide customer support
* Communicate about your order
* Improve our website and services
* Prevent fraud and unauthorized transactions
* Comply with legal obligations
Payment Information
We do not store your full credit card information. Payments are securely processed through trusted third-party payment providers.
Sharing Information
We do not sell or rent your personal information.
We may share information with:
* Shipping carriers
* Payment processors
* Website service providers
* Legal authorities when required by law
Cookies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and support website functionality.
You may disable cookies through your browser settings, although some features of the website may not function properly.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
However, no method of electronic transmission or storage is completely secure.
Your Rights
Depending on your location, you may have the right to:
* Access your personal information
* Request corrections
* Request deletion of your information
* Opt out of marketing communications
To make such a request, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy, please contact:Email: muyobeaads@outlook.com
TERMS OF SERVICE
By accessing or using FULUXI STUDIO, you agree to be bound by these Terms of Service.
Products
Many of our products are unique, one-of-a-kind items. Product descriptions, dimensions, and photographs are provided as accurately as possible.
Due to differences in lighting, monitors, and photography, actual colors may vary slightly from what appears on your screen.
Pricing
All prices are displayed in usd.
We reserve the right to modify prices, products, promotions, or services at any time without prior notice.
Orders
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders suspected of fraud or unauthorized activity.
Payments
Payment must be received before orders are processed and shipped.
Shipping
Shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or other events beyond our control.
Returns and Refunds
Because our products are one-of-a-kind, we generally do not accept returns.
Returns, refunds, or replacements may be considered only if:
* The item has a manufacturing defect; or
* The item was damaged during shipping.
Customers must notify us within 48 hours of delivery and provide supporting evidence, including photographs and an unboxing video.
For complete details, please refer to our Return & Refund Policy.
Intellectual Property
All content on this website, including text, images, logos, graphics, and designs, is the property of fuluxi studio and may not be copied, reproduced, or used without permission.
Limitation of Liability
To the maximum extent permitted by law, fuluxi studio shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws governing the operation of our business.
Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will become effective immediately upon posting on the website.
Contact Us
For questions regarding these Terms of Service, please contact:
Email: muyobeaads@outlook.com
